We ask that all Trade Program orders are checked upon receipt. You have a full 3 business days from the receipt of your order to contact us at support@nextart.com for a request to return. Note that if you do qualify for a return you will be charged for the all shipping charges related to the return. All returns must be made in the same packaging that customers received your art in. Any damages due to poor packaging related to returning the purchase, will not be refunded to the customer.