Frequently Asked Questions (FAQ)

Can't find the answer you're looking for? We have shared some of our most frequently asked questions to help you out !

Monday, January 18, 2021 12:18:34 AM
GETTING STARTED GETTING STARTED
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To recover your password, you can enter your account email address and select the "forgot password?" link on the Log-in Page. An email will be sent to the entered email address immediately. If you do not immediately receive your password recovery email, please check your spam folder. If the activation email is not in your spam folder please contact our Customer Support Team, we are happy to resend it.
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To create an account, go to the Log In Page. Click on Register on the “New Customer” section. You'll then see “Register”. By creating an account you will benefit from the following features: • Your Order History • Order Tracking • Saved Carts • Personal 'Wish list'
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ORDER & PAYMENT ORDER & PAYMENT
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Once your order has been placed, it will be added to your list of orders under My Orders in your nextart.com account. Updates on the status of your order will also be sent by email. If you placed an order under a guest account, you will receive the details of your order by email.
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Changes cannot be made to an order once it has been submitted. If you wish to cancel your order, please contact support@nextart.com to confirm the cancellation of your order, prior to receiving our email that your order has been shipped.
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If you do not receive an email confirmation regarding your order within 24 hours, please contact our Customer Support team.
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Nextart.com accepts major credit cards issued in Canada, currently limited to Visa, MasterCard, and American Express, as well as payments made via PayPal. We do not accept any other payment methods online at this time.
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Once you’ve selected products to order, click the cart icon in the top right-hand corner of the screen, then select View Cart. Enter your code in the Promotional Code field in the order summary, and click Apply Code.
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SHIPPING SHIPPING
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Nextart.com offers free shipping anywhere in Canada. There are charges should you choose expedited shipping. Charges vary depending on the item purchased and the delivery location. We use the most economical and safe method for shipping depending on the area you live in.
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Most orders ship within 48 business hours after the order is placed. If you select the FREE method of shipment, you will receive your package within 5 to 7 businesses days after the order is shipped. If you selected the expedited shipping option you will receive your package within 2 to 3 days after the order is shipped. You will receive an email informing you that your order has shipped. The email will include a tracking number.
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You will receive an email informing you that your order has shipped. The email will include a tracking number.
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We currently only ship within Canada. Stay tuned we will be shipping internationally soon.
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RETURN POLICY RETURN POLICY
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If you are not satisfied with the art you selected and would like to return it we will accept it back. You have a full 30 days from date of delivery to return your purchase. Refer to our Return Policy for more details.
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To begin the return process, please contact support@nextart.com team within 7 days of delivery of your products so that we may assist you. Please refer to our Return Policy for more details.
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We will process all approved refunds within 24 to 48 hours of receipt of the returned item. We will refund to the same account of the purchase for the full amount of the original purchase (minus shipping fees + restocking fee if applicable). You should receive the refund 5-7 business days after processing. If you don’t receive the refund or have any questions concerning the return or exchange policies please feel free to contact us at support@nextart.com or at 1-866-777 0ART (or 1-866-777 0278).
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ABOUT NEXTART ABOUT NEXTART
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The art is in our Gallery in Toronto, Canada. All of our art is exclusive to nextART.com
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Our art is created by Canadian Artists in our Gallery in Toronto, Canada. We have a variety of artists that create art based on their interpretations of current and classic trends. All of our art is exclusive to nextART.com and combined with our customization options, the art cannot be found at any other online retailer. Our photography is from local and international photographers and is not always exclusive to nextART.com
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All of our art can be customized. You choose the image, the size, print or canvas framed or unframed.
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Our frames are made right in our factory in Toronto, Canada. We recycle materials to create our quality, sturdy frames. This is part of our commitment to reducing our carbon footprint.
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ABOUT OUR PRODUCTS ABOUT OUR PRODUCTS
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Yes. Our canvases are digital prints produced on inkjet printers.
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All canvases are produced by using archival inks to print on our artist grade canvas. Canvas Prints contain a UV coating to help protect against fading and moisture. Stretched Printed Canvases: The canvas is hand stretched over 1.25" wooden stretcher bars, and hand stapled. The printed canvas is mounted to a solid, supportive face that prevents sagging or warping over time.
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Your Canvas will need only an occasional light dusting. If there is a need for a spot cleaning use a soft cloth with only water. Never use any chemicals to clean your canvas as it can react with the ink and ruin the canvas.
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All of our canvases come stretched, we do not offer un-stretched/rolled canvases.
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The prints are produced using professional grade photographic paper that has a luster finish.
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DESIGNER PROGRAM DESIGNER PROGRAM
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Yes, we do offer a designer program. The program offers a discount based to approved businesses. For approval on your business contact our Support Team.
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To join our designer program you must contact support@nextart.com. They will forward to you a questionnaire. Once the questionnaire is complete and accepted. You will receive information on how to benefit from 20% off all of your purchases. You must be a legitimate business in order to benefit from the Designer program.
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